No returns or exchanges of goods will be accepted after the customer has ordered. If after receiving the goods, the customer finds that the product is damaged/the packaging is incomplete, there are quality problems, or the product is missing or incorrectly delivered, he can contact the merchant within 7 days of the date of receipt and apply for a return or replacement from the merchant, but the customer needs Meet the following prerequisites:1. Provide valid proof of the details of the item requested to be returned. The customer should quickly take an image of the product in question and send it to the company via email/instant messaging software as evidence;2. The returned goods are required to be unused, in the condition in which they were originally sold, and unused; and3. Provide all parts and accessories for the returned goods, including instructions, certificates, labels, markings, consumables, bags and boxes, etc.Steps to apply for return or exchange1. Customers first log in to HKDeMi, and then enter the "Member Center" interface;2. Then click "Order History" to view the order content and select the relevant problematic product;3. Select the return or exchange option and fill in the reason information, then submit.After both parties agree to replace or return the defective goods, the customer must follow the instructions to send the goods back to the company's designated location. If necessary, the customer must provide relevant personal information in order to arrange a refund. The personal information requirements are as follows (including but not limited to ):1. Payee (customer) full name in Chinese and English2. Bank name and account number heldUnder normal circumstances, after our company receives the returned goods and confirms that they meet the requirements, we will process them as soon as possible within 3-5 working days, and send out new goods or transfer funds for refunds.