Q: How can I use HKDeMi to make purchases? A: Users only need to register with their email address to use the shopping function of the HKDeMi platform.
Q: After ordering the goods, when will I receive it? A: After the customer places an order, we will have a dedicated person contact you to confirm the order content and delivery date. (For details, please read: About delivery)
Q: If there is a problem with the goods, how can I report and deal with it? A: We are very sorry that customers received defective goods. Customers can log in to the platform and select "Order Record" in the "Member Center" interface. At the same time, they can contact us via email: cs@hkdemi.com or WhatsApp: 6365 8691 (no calls available). (For details, please read: About delivery)
Q: If I have other questions about using the platform or my account, where can I find out?
A: If users have questions about platform operation, purchase process or account access, they can email inquiries or requests to cs@hkdemi.com.