terms of use
Hong Kong Zhongxingbang International Group Co., Ltd. (hereinafter referred to as "we" or "the Company") owns and operates the website Demi www.hkdemi.com (hereinafter referred to as "Demai" or "this website") to provide online shopping Serve.
Please read these Terms carefully before you use this website. By using this website or any part of it, you agree to be bound by the following terms and conditions. We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will be effective on the date of posting.
Register
You must register with us before using the Services or making an order. By registering, you represent (and we are entitled to rely on such statement) that you are 18 years of age or older and have the ability to form legally binding contracts. When registering, you must:
1. Provide accurate, complete and latest registration information;
2. Ensure that personal user names and passwords are properly kept;
3. Authorize us to assume that only you or someone authorized by you can use your user name and password to log in to this website.
4. If there are any changes to your registered information, you must notify us immediately to ensure that we can effectively contact you.
5. If we have reasonable grounds to suspect that the information you have registered is untrue, inaccurate, not current or incomplete, we have the right to cancel your order or cancel your registration. In this case, you hereby agree not to file any lawsuit or claim against us to recover any compensation.
Ordering and payment
All product prices on this website are calculated in Hong Kong dollars. When you place an order, the price of the product will be based on the price shown on the day of ordering. We reserve the right, at our sole discretion, not to accept or cancel orders for any reason, including but not limited to:
1. There is insufficient stock of the product you ordered;
2. Unable to arrange delivery to your area; or
3. The price marked on one or more products you ordered is incorrect due to human or computer error or incorrect pricing information provided by the supplier.
If you need to cancel your order, you must notify us 24 hours before delivery time. However, you must obtain our confirmation before we can complete it.
Please note the following payment methods and details:
1. Our company accepts bank transfer (deposit) and FPS. In the future, we will gradually open credit card, Alipay Hong Kong, WeChat Pay, PayMe and other payment methods. All orders will be settled in Hong Kong dollars;
2. We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred when you conduct credit card transactions, and we shall not be liable for any such losses in whole or in part under any circumstances;
3. We will not collect or retain your credit card information. If you choose to store your credit card information for express checkout, you agree and accept that the relevant information will be encrypted and retained by the third-party payment service provider;
4. If we cancel the order for any reason and you have made payment, we will contact you separately to arrange the relevant refund. You agree and accept that we do not need to make any compensation for your dissatisfaction;
5. The company reserves the right to change the payment method for online shopping at any time without prior notice;
6. The products and prices displayed on this website are for reference only and are subject to changes or changes during actual transactions.
Delivery arrangements
Customer orders generally take 2-5 working days to be processed and delivered. After receiving the order, the company will contact the customer to confirm the pickup/delivery date and the method selected when ordering.
1. Pickup/delivery method:
1.1. Collect by yourself
Customers can choose to pick up the ordered goods at our company's Kwun Tong warehouse;
1.2. SF Express (self-paid)
Customers can choose the "pay the freight by themselves" method to use the SF express service. When sending the goods, the company will notify the customer of the relevant freight and provide a shipping number for tracking the transportation situation. However, the actual receipt time of the customer may be delayed due to the situation of SF express. In this regard, the company will try its best to promise but does not guarantee that the goods will be delivered on the specified date.
2. When the product is delivered to the delivery address provided by the customer, the customer must collect the product in person (unless the customer has given us special instructions, the delivery items can be placed outside the door or at the lobby management office (the customer must Delivery is at your own risk). If the customer fails to receive the product for any reason, the customer agrees and accepts that we have the right to choose to charge you additional fees or cancel your order.
3. After placing an order, if there are any changes to the delivery address or selected delivery method, you can notify us of the changes 24 hours before the delivery time for arrangement.
4. When the gale signal is hoisted, the red or black rainstorm warning is in effect, or the company determines that it is unsafe for delivery, the delivery service will be postponed. Our company will contact you to change the delivery date.
5. The customer becomes the owner of the product after completing the delivery of the purchased product. When the products have been delivered to the customer, the customer will hold the products at their own risk and the Company will not be responsible for their loss or damage.
6. If the order includes alcoholic products, the recipient must be over 18 years old.
Returns, exchanges and refunds
No returns or exchanges of goods will be accepted after the customer has ordered. If after receiving the goods, the customer finds that the product is damaged/the packaging is incomplete, there are quality problems, or the product is missing or incorrectly delivered, he or she can contact the merchant within 7 days of the receipt date and apply for a return or replacement. However, if the customer needs Meet the following prerequisites:
1. Provide valid proof of the details of the items requested to be returned. Customers should quickly take images of the problematic products and send them to the company via email/instant messaging software as evidence;
2. The returned goods are required to be unused, in the condition in which they were originally sold, and unused; and
3. Provide all parts and accessories for the returned goods, including instructions, certificates, labels, markings, consumables, bags and boxes, etc.
After both parties agree to replace or return the defective goods, the customer must follow the instructions to send the goods back to the company's designated location. If necessary, the customer must provide relevant personal information in order to arrange a refund. The personal information requirements are as follows (including but not limited to ):
1. Payee (customer) full name in Chinese and English
2. Bank name and account number held
Under normal circumstances, after our company receives the returned goods and confirms that they meet the requirements, we will process them as soon as possible within 3-5 working days, and send out new goods or transfer funds for refunds.
force majeure
If due to any "force majeure" reasons, including but not limited to: fire, casualties, accidents, acts of God, natural disasters, any laws, orders, proclamations, regulations, requirements or requirements of the Hong Kong Special Administrative Region Government or any of its agencies, strikes, labor Disputes, labor shortages or shortages of skilled workers, product or raw material shortages or lack of supply, transportation delays or any other reasons beyond the reasonable control of the Company (whether or not similar to the foregoing reasons), resulting in the Company being unable to perform its obligations under this website The Company shall not be held liable within the scope of such obstruction.
Disclaimer
1. The Company, its employees, contractors and any third-party suppliers do not make any representations or warranties regarding the following matters:
A. The completeness, quality, operation, use, accuracy or timeliness of all information stored or accessed by hkdemi.com or this server or any other hkdemi.com server (hereinafter referred to as the "Information"), or any liability for any fitness for purpose or use;
B. Any products or services requested, provided or obtained through hkdemi.com or based on relevant information;
C. There will be no interruption when browsing hkdemi.com or related information, or the information is correct, or the related information does not contain any computer viruses or is not contaminating or destructive;
2. You may not rely on the information. We are not responsible for any indirect or direct damages, losses, costs or expenses suffered by you in reliance on or use of the information or this website.
ensure
You promise not to use this website for the following purposes:
1. Upload, post, email, provide or otherwise transmit any content that you do not have any right (whether by ownership, contractual or custody rights) to transmit or that is unlawful, harmful, threatening, defamatory, harassing, deceptive, any content that is defamatory or otherwise objectionable;
2. Impersonate any person or organization by using any Service to transmit false or forged content;
3. Upload, post, email or otherwise send, provide or otherwise transmit any content that violates any proprietary or intellectual property rights (including but not limited to any party's patent, trademark, trade secret, copyright);
4. Upload, post, email, provide or otherwise transmit any unauthorized advertising, promotional materials, "spam", "spam", "chain letters", "cascading schemes" or Soliciting business in other forms, except for promotional materials or advertisements expressly approved by the Company in writing;
5. Upload, post, email or otherwise send content that contains software viruses or other computer code, files or programs capable of interfering with, damaging or limiting this website and/or computer software or hardware or related telecommunications facilities;
6. Interfere with or disrupt services, servers or networks through which services are provided, or fail to comply with the requirements, procedures, policies or regulations of such networks;
7. Collect or store other users’ personally identifiable information.
In addition, you understand that this website has no obligation to screen content in advance, but that this website has the right (but not the obligation) to refuse or delete any content that may be made available through the service in its sole discretion. Without prejudice to the above rights, this website reserves the right to delete content that it believes violates the terms and conditions or that it believes is otherwise inappropriate.
intellectual property
The intellectual property rights in all content, User Content, design, text, images and other material on this website, and the selection or arrangement thereof, are owned, controlled or licensed to us. Any authorized use without prior written approval is strictly prohibited. All trademarks, product names and company names or logos contained on this website are the property of the Company or the property of their respective owners. We do not grant approval for the use of any such trademarks, designs, product names, company names, logos or designations and such use may constitute an infringement of the rights of the holder.
General matters
1. The Company reserves the right to modify these terms and conditions at any time without prior notice. In case of any dispute, the decision of the Company shall be final.
2. If there is an English translation of these terms and conditions, if there are any differences in meaning between the Chinese and English versions, the Chinese version shall prevail.
3. We take privacy issues very seriously. Our privacy policy covers our use of any information you provide. By using our services, you agree that we may collect, store and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.
4. We reserve the right, at our sole discretion, to refuse users access to our website or any part thereof without notice, and to refuse to provide our services to any user who violates these terms and conditions.
5. You may not transfer or otherwise deal with all or part of your rights and obligations under these terms and conditions without our written consent.
6. These Terms and Conditions set out the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements with respect to the subject matter of these Terms and Conditions. No party is entitled to rely on any agreement, understanding or arrangement not set out in these terms and conditions.
7. These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts. If any part of this Agreement is legally unenforceable, that part will be effective to the greatest extent permitted by law, and the other parts will remain in full force and effect.
8. You agree to defend us on our behalf against any claims, actions or demands, including but not limited to reasonable legal and accounting fees, arising from your use or alleged use of this website or the content of this website or your violation of this Agreement. Indemnify and hold us, our directors, officers and agents harmless.
9. If necessary, we will charge a fee of $0.5 per plastic shopping bag in accordance with Hong Kong laws.
Offer details and terms
1. The discounts we provide are only applicable to one-time purchases through this website and are subject to relevant terms and conditions. It is best to read the relevant discount terms and conditions carefully before using them.
2. If there is any dispute about the offer, we reserve the right of final interpretation.